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Customer Relations Representative - State Farm Agent Team Member

Full Time in Lufkin - TX

Responsive recruiter
Benefits
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYOur agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.
We stay actively involved in the community through the Chamber of Commerce, Lions Club, local education foundations, and by supporting youth programs and schools.
For our team, we offer a Simple IRA, health benefits, team trips, and a strong focus on work-life balance.
Our office culture is supportive, team-oriented, and community-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow as part of a team that values both service and success.
ROLE DESCRIPTION
As a Customer Relations Representative - State Farm Agent Team Member with Jay Jackson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
Compensation $40,000.00 - $60,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none